Operation and Setup
Questions about controls, initial setup, operating conditions and the correct use of delivered equipment.
EQUIPMENT AFTER-SALES SUPPORT
After-Sales Support for Anxing Equipment
For delivered equipment, send the machine model, serial number or order reference, operating hours, a clear description of the issue, and relevant photos or videos. Our team will review the information and advise on troubleshooting, parts or the next service step.
AFTER-SALES SERVICE SCOPE
What Our After-Sales Team Can Review
Available support depends on the machine model, order record, reported symptoms and technical information provided with the request.
Reported Equipment Issues
Review of warning codes, unusual sounds, fluid leaks, visible damage, performance changes and other reported symptoms.
Maintenance and Parts
Model-specific maintenance references and help identifying replacement parts when matching equipment records are available.
Manuals and Order Records
Available manuals, labels, configuration records and other product documents connected to the delivered equipment.
For questions about packing, loading, shipment or export documents, visit our Shipping & Delivery support page.
INFORMATION REQUIRED
What to Include in Your Support Request
Clear equipment identification, photos and a short video showing the issue will help our team review the request and determine the appropriate next step.
Equipment Identification
- Equipment category, model and serial number
- Order reference or purchase information, if available
- Clear photo of the complete machine and its nameplate
Issue and Symptoms
- What happened, when it started and whether the machine can still operate
- When the issue occurs and the steps needed to reproduce it
- Error codes, unusual sounds, leaks, visible damage, photos and video
Operating Conditions
- Current operating hours and normal daily usage
- Load, lift or working height, surface conditions and installed attachments
- Recent maintenance or repairs and the equipment’s current location
SUPPORT REQUEST PROCESS
How We Review an After-Sales Request
- 01
Verify the Equipment
We match the model, serial number, nameplate and order reference with the available equipment and configuration records.
- 02
Review the Reported Issue
Our team reviews the symptoms, error codes, photos, videos, operating conditions and maintenance history, then requests any additional checks or information needed.
- 03
Recommend the Next Step
Based on the available information, we provide troubleshooting guidance, help identify required parts or explain the next technical follow-up step.
Keep all follow-up messages, photos, videos and documents in the same conversation so they remain connected to the original support request. If the equipment may be unsafe to operate, stop using it until the issue has been reviewed.
AFTER-SALES SUPPORT FAQS
Frequently Asked After-Sales Questions
Can Anxing provide support after the equipment has been delivered?
Yes. Send the machine model, serial number or order reference together with a description of the assistance required. Available support will depend on the equipment record, reported issue and technical information provided.
Should I include photos and a video of the issue?
Yes. Photos should show the complete machine, nameplate and affected area. For movement problems, unusual sounds, leaks, warning indicators or intermittent faults, include a short video showing when and how the issue occurs.
Can Anxing help identify replacement parts?
Yes, when matching equipment and parts records are available. Send the machine model and serial number, a nameplate photo, clear photos of the part and its installation position, and the required quantity. Do not order or install a part until its compatibility has been confirmed.
How is a warranty request reviewed?
Warranty requests are checked against the confirmed order terms, equipment record, delivery date, operating conditions and evidence of the reported issue. Any applicable coverage or next action will be determined according to the warranty terms agreed for that specific order.