Operation Questions
Tell us the product, the task you are performing, and the step where operation becomes unclear.
After-Sales Service
After-Sales Service for Anxing Machinery Products
If you have a question about an Anxing product after delivery, send us the model or order reference, a clear description, and photos or video that show the issue. We will check the information and tell you what to do next or what additional detail we need.
Support Scope
What we check with you
Contact us when you need help with a product already delivered or in use. For packing, container loading, export documents, or destination arrangements, go to Shipping & Delivery.
Issue Evidence
Show us the affected area, warning indication, unusual movement, sound, leakage, or visible damage.
Maintenance Reference
Send the model reference and the maintenance item you need to check.
Parts-Related Support
Send the part photo, installation position, quantity, nameplate, and order or model reference.
Information Needed
Send these details with your service request
A clear nameplate photo and a short video of the issue often save several rounds of questions. Include the following information when it is available.
Product Identification
- Product category and model if available
- Nameplate photo or order reference if available
- One photo of the whole product and close photos of the affected area
Issue Description
- What the product was doing before the issue appeared
- Whether the issue occurs every time or only under certain conditions
- Any warning, unusual sound, visible damage, leakage, or abnormal movement
Working Condition
- Ground condition, load, working height, or normal daily use
- Attachment or option installed on the product
- Country or region where the product is operating
Process
How we handle an after-sales request
We work from the product record and the evidence you send. Clear photos, video, labels, and operating details allow us to narrow the question before suggesting the next action.
-
1
You identify the product
Send the product type, model or order reference, photos, video, and a short issue description.
-
2
We examine the evidence
We check the information supplied and ask for any missing angle, label, part detail, or operating condition.
-
3
We explain the next action
We may provide product information, identify another check, discuss a part, or ask for further confirmation.
-
4
We keep one service record
Continue in the same message thread and use the same product reference when adding photos, documents, or follow-up questions.
FAQ
Questions we receive about after-sales service
The exact answer depends on the product, model, order record, and the issue shown in your message.
Can Anxing help after the product has been delivered?
Yes. Send us the product type, order or model reference, and a clear description of the question. Add photos or video when the issue can be seen or heard.
Should I send a video for a product issue?
Yes, especially when the issue involves movement, noise, an operating sequence, a warning indication, or visible damage. Show the whole product first, then the affected area.
Can Anxing check replacement parts requests?
Yes. Send us the product reference, part photos, part name or installation position, quantity, and the product nameplate or order reference when available.
How are warranty terms checked?
We check warranty or responsibility terms against the confirmed order documents and the product involved. Send the order reference so the applicable record can be identified.
Send us the product record and the issue
Include the product type, model or order reference, issue description, photos, and video when it shows the issue.
Contact Service Support